12-Month Warranty
Choosing our products means shopping with confidence. For this reason, we offer all our customers a 12-month warranty from the date of purchase.
Our mission is to ensure a smooth, safe, and reliable shopping experience that meets your expectations.
What the Warranty Covers
The warranty applies in the following cases:
-
Manufacturing or quality defects that affect the proper use of the product.
-
Products that arrive damaged or not as described.
-
Significant differences between the product received and what is shown or described on our website (e.g. color, design, essential features).
In these cases, our team will promptly review your request and offer the most appropriate solution, which may include replacement, repair, or, where applicable, a refund.
What the Warranty Does Not Cover
For clarity and transparency, the warranty does not apply in the following situations:
-
Damage caused by normal wear and tear, accidental drops, or improper use.
-
Personal modifications made to the product after purchase.
-
Lack of suitability: the product is not universal and may not be suitable for all ear shapes or individual needs.
-
Situations where the product does not produce the desired effect based on personal perception or subjective expectations.
How to Request Warranty Assistance
If you experience an issue covered by the warranty, please:
-
Contact us by email or through our customer support form.
-
Provide your order number and a clear description of the issue.
-
Attach photos or videos to help us evaluate the situation.
Our support team will respond within a few business days with the fastest and most effective solution.
Why We Offer This Warranty
Our 12-month warranty reflects the confidence we have in our products and in the service we provide.
We are committed to quality and want our customers to shop with peace of mind, knowing they can rely on real support when needed.
At the same time, it is important to note that this is a personal accessory: not all products can adapt to every ear shape or deliver the same subjective results. For this reason, the warranty applies only to actual defects or non-conformities compared to what was promised.